"Personal Information" means information about an identifiable individual. This may include without limitation, the individual's name, address, age, gender, income, employment status, credit history, debts and liabilities, income, personal preferences and other information about his or her family. Personal information does not include the name, title or business address or telephone number of an employee of an organization.
- The Ten Principles of Privacy
- Application of the Ten Privacy Principles
- Questions, Concerns and Complaints
1. THE TEN PRINCIPLES OF PRIVACY
- Principle 1 – Accountability
- Principle 2 – Identifying Purposes
- Principle 3 – Consent
- Principle 4 – Limiting Collection
- Principle 5 – Limiting Use, Disclosure and Retention
- Principle 6 – Accuracy
- Principle 7 – Safeguarding Personal Information
- Principle 8 – Openness
- Principle 9 – Individual Access
- Principle 10 – Questions and Concerns
Principle 1 – Accountability
The company is accountable for all personal information in our possession or custody, including personal information disclosed to third parties for purposes of providing services requested by you.
Principle 2 – Identifying Purposes
The Company will inform you of the purposes for which it is collecting any personal information, unless otherwise apparent, before or at the time the information is collected.
Principle 3 – Consent
The Company will seek to obtain consent from you before or when we collect, use or disclose your personal information. The Company will strive to ensure that individuals understand how their personal information will be used or disclosed.??An individual's consent can be express, implied, or given through an authorized representative. An individual can withdraw consent at any time, with certain exceptions. Individuals may contact the Company’s Privacy Officer respecting the withdrawal of any previously given consent or any change in the purposes for which information held by the Company may be used, disclosed or retained. Additionally, information may be retained by the Company for audit or archival purposes notwithstanding any withdrawal of consent otherwise applicable but the fact that consent has been withdrawn will be noted so as to prevent an unauthorized use.??The Company, however, may collect, use or disclose personal information without an individual's knowledge or consent in exceptional circumstances where such collection, use or disclosure is permitted or required by law.??Principle 4 – Limiting Collection??The Company will only collect information that is reasonably necessary for the purposes identified.
2. APPLICATION OF THE TEN PRIVACY PRINCIPLES
2.1 The Kind Of Information We Collect
Through its Web site, The Company gathers and uses personal information in order to provide you with the services you have requested or to offer additional services in which you may be interested. Providing us with your personal information is your choice, however, we may not be able to provide you with certain services if you do not provide us with certain information.
The nature of our relationship with you will determine the kind of personal information we might ask for.
Information that is typically required to provide you with our services may include:
- Residential and e-mail address, and
- Phone number(s)
The Company may keep a file with your contact history to be used for inquiry purposes so that we may ensure that you are satisfied with the services which we have provided to you.
If you visit the Company’s web site, we do not collect personally identifiable information about you unless you provide it. All information that you do provide us with is securely maintained and kept strictly confidential.
2.2 How We Use Your Information
Generally speaking, The Company uses personal information to communicate with you in order to provide you with our services or information, and we will only use personal information for the purpose that we have disclosed to you.
If we want to use your information for a different purpose, we will notify you and ask for your consent first.
2.3 When We May Disclose Your Personal Information
The Company is obliged to keep your personal information confidential except under the following circumstances:
- When Authorized by You,
- When Required by Law, and
- When Permitted by Law.
i. When Authorized by You
The Company needs to obtain personal information about you in order to perform the services we have been engaged to provide. We will always obtain consent from you first, and we will never use the information for purposes other than those we have told you about.
ii. When Required by Law
The type of information we are legally required to disclose usually relates to government tax reporting requirements. However, in some cases, such as under a court order, we may be required to disclose certain information to persons specified in the court order. We will only provide the specific information requested and only upon being satisfied that the authorities have legitimate grounds to request the information.
iii. When Permitted by Law
The legislation has provided certain situations where the Company is legally permitted to disclose personal information without your consent. Examples include situations involving the collection of debt in arrears, or suspicion of illegal activities.
2.4 Who We May Share Your Information With
i. The Company Employees
Unauthorized use or disclosure of confidential information by a Company employee is prohibited and may result in disciplinary measures.
ii. The Company Affiliates.
The Company Affiliates are companies that: i) are owned 50% or more by Brookfield Asset Management, Inc. (“BAM”); or ii) those companies that BAM owns less than 50% and that BAM maintains significant influence over the management and operation of the company.
2.5 How We Safeguard Your Information
The Company has extensive controls in place to maintain the security of our information and information systems. Files are stored according to the sensitivity of the information contained therein. Appropriate controls (such as restricted access) are placed on our computer systems. Physical access to areas where personal information is gathered, processed or stored is limited to authorized employees.
When you telephone a Company employee to speak about your file, you may be asked for some personally identifying information. This type of safeguard is designed to ensure that only you, or someone authorized by you, has access to your file.
2.6 Web Site Security
In order to serve you better, the Company offers individuals access to certain information through our Web sites. For instance, www.brookfieldres.com provides general information about the Company and the services we offer.
If you visit the Company’s Web site, we do not collect personally identifiable information about you unless you provide it. All information that you do provide us with is securely maintained and kept strictly confidential.
2.7 Accessing and Amending Your Personal Information
You have the right to access the personal information we keep in your file and you have the right to verify or amend the information if it is shown to be inaccurate. If you would like to view the personal information held in your file, please make a written request to the Privacy Officer at the address listed below, under "3. Questions, Concerns and Complaints". We will respond to your request as efficiently as possible.
To make a change, please make a similar request in writing to the Privacy Officer.
2.8 Opting Out
In order to provide you with our services, the Company will, with your consent, share your personal information with other Brookfield affiliates. Should you not want to receive promotional materials from or have your personal information shared with these companies please contact the Company’s Privacy Officer at the address, phone number or email address provided in Section 3 below.
2.9 Anonymous information and "cookies"
The Company may collect anonymous information about you. This means that the information collected cannot be traced back to a specific person. For example, our Web servers may record certain information automatically when you visit the Company’s website. This information is collected using "cookies" and might include the pages you visited, your IP (Internet protocol) address and other site usage statistics. This anonymous information is used for research and analytical purposes only (like evaluating how many visitors our web site receives or which pages they visit most often). It does not reveal any Personal Information about you, the user. This aggregate data may be disclosed to third parties, but never with personally identifying information.
You may configure your browser to notify you when you receive a cookie, and you may refuse to accept them entirely. However, if you refuse to accept cookies, you may limit the functionality that we can provide to you when you visit our site.
3. QUESTIONS, CONCERNS AND COMPLAINTS
The Company’s Privacy Officer: Mr. Thomas A. Hogan
Brookfield Residential Property Services
465 South Street, Suite 202
Morristown, NJ 07960
Tel: (973) 889-6150
Bizcom: No. 1-888-228-0715